Refund policy

Faulty product?
In the case of faulty or wrongly described items, you will be eligible to choose between a replacement or refund. Faulty items must be declared within 30 days of purchase. Please email support@zitsticka.com and we'll take you through the process!

Opened or used product?
Unfortunately we do not offer returns or refunds on opened or used products. The only exception is when items are faulty, as above.

Change-of-mind of purchase?
We are unable to accept returns at this time. If you are unhappy about your experience with any ZitSticka product, please reach out to us at support@zitsticka.com so we can help make things right. We are in this together!