RETURN POLICY

Change-of-mind purchases

Any non-faulty ZitSticka item can be refunded so long as it’s returned within 30 days of purchase. To qualify for a return/refund, your item must be unused and in the same condition that you received it, including all original packaging and accompanying material. Essentially, it must be fit for resale. Shipping costs for change-of-mind purchases are the responsibility of the customer and are non-refundable.

Please send package to the following address;

ZitSticka
379 West Broadway
Floor 2
New York, NY 10012
USA

Faulty purchases

In the case of faulty or wrongly described items, you will be eligible to choose between a replacement or refund. Faulty items must be declared within 30 days of purchase. Please email support@zitsticka.com and we'll take you through the process!

Opened or used product

Unfortunately we do not offer refunds on opened or used products. The only exception is when items are faulty, as above.

HOW TO TRACK YOUR CUBE

 

As soon as your parcel is shipped, we will email you with a tracking number. Just give it a day or so for the tracking number to be activated.

IF YOU GAVE US THE WRONG ADDRESS AT CHECKOUT

 

Email us ASAP (like now) at support@zitsticka.com and we will do everything we can to update this for you. As soon as you order, we will send you a confirmation email so please check your details carefully.

If your order has already been shipped then we can’t make any changes to the address or change the course of the parcel. If this does happen, we won’t be able to send you another parcel or make a refund.

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