ACCOUNT ACCESS, RETURN, REFUNDS, SHIPPING etc.

We aim to process all orders within 5 business days of order placement. Shipping can then take 3-5 days in US. During high volume times (like holidays or launches of new products) orders may take longer to process. 

Once your order is shipped we will email you with a tracking number. 

Canada orders will not be charged import fees at checkout. Customer will be responsible for all import fees and will receive a separate email from the carrier requesting that all duties and taxes are paid before customer can receive the package. 

Faulty product?

In the case of faulty or wrongly described items, you will be eligible to choose between a replacement or refund. Faulty items must be declared within 30 days of purchase. Please email support@zitsticka.com and we'll take you through the process!

Opened or used product?

Unfortunately we do not offer returns or refunds on opened or used products. The only exception is when items are faulty, as above.

Change-of-mind of purchase?

We are unable to accept returns at this time. If you are unhappy about your experience with any ZitSticka product, please reach out to us at support@zitsticka.com so we can help make things right. We are in this together!

Access your account at www.zitsticka.com/account. Once there, click the 'Manage your subscription' tab to make edits as you'd like.

Email us ASAP (like now) at support@zitsticka.com and we will do everything we can to update this for you. As soon as you order, we will send you a confirmation email so please check your details carefully.

If your order has already been shipped then we can’t make any changes to the address or change the course of the parcel. This also applies to recurring subsciptions orders if they are sent to an outdated addresss. If this does happen, we won’t be able to send you another parcel or make a refund.