FAQs

Are there any side effects?
MOOD FOOD has been tested and proven to not produce any side effects, but we recommend to consult your primary care provider or physician before starting any new supplement regimen.

Can I take this in tandem with other medications like birth control?
Since MOOD FOOD is a drug-free supplement gummy for hormone health, it's able to reduce monthly breakouts in a gentler way than birth control—though we don't recommend taking both at once. Always consult your primary care provider/physician if you're thinking about taking a different route to manage your PMS symptoms. Note: MOOD FOOD is absolutely not a contraceptive!

Can people who don't get periods take MOOD FOOD? Technically, you could, but we've only tested MOOD FOOD's efficacy with individuals who get periods. It's safe, but we don't know if you'd see the promised results.

Does MOOD FOOD still work if I forget to take it for a day or two?
Just like exercising at the gym or eating healthily, consistency is key. MOOD FOOD ingredients build up in your system overtime to regulate hormones and their associated PMS symptoms, so taking MF daily for at least 2 cycles will optimize its benefits. Since it does have a cumulative effect in your system, you could miss a few days and resume the protocol without adverse effects. That said, try not to miss it, just like you wouldn't miss your nightly cleanse and moisturize routine!

Can I take MOOD FOOD if I'm going through menopause?
We don't recommend it. We haven't done testing on menopausal subjects with MOOD FOOD, and the hormone fluctuations experienced by period-getters and those who menstruate are not the same.

What about if you're pregnant or breastfeeding?
For people who are pregnant or breastfeeding, we recommend consulting your primary care provider or physician before starting MOOD FOOD.

Is MOOD FOOD FDA approved?
The FDA doesn't actually approve dietary supplements—that said, our Quality Assurance Department ensures that all products produced conform to appropriate standards of quality and are safe and suitable for their intended use. In addition, it verifies that all operations and processes are conducted in accordance with current Good Manufacturing Practices (cGMPs) as required by the United State Food and Drug Administration under 21 CFR, Part 111 (Dietary Supplements) and Part 117 (Food Safety).

How long does MOOD FOOD take to begin working?
Through our testing, users have found that two cycles (or two bottles) is around the time it takes for the plant extracts, homeopathic herbs and adaptogens to sync with your system and begin making positive changes. If you'd like tips on how to keep up a supplement regime, click here!

Can I get a refund if MOOD FOOD doesn't work?
Given the extensive testing we've performed on MOOD FOOD, we're firm believers in our product's efficacy. If you are not satisfied after 90 days on the product, please reach out to us at support@zitsticka.com so we can help make things right.

Where do you source your botanical ingredients?
All of our botanical ingredients are sourced from China. Here are the constituents from each plant:
- Evening primrose oil from the seed
- Angelica extract (dong quai) from the root
- Chasteberry from the root
- Ganoderma extract (reishi) from the entire plant.

Is MOOD FOOD allergen free?
MOOD FOOD is vegan and proudly free from gluten, nuts and GMO.

Should I take MOOD FOOD with... real food?
If you want to! It's not entirely necessary to take MOOD FOOD with food, unless your stomach is particularly sensitive. But! Taking MOOD FOOD with a specific meal each day can be useful to the habit-building process.

Is MOOD FOOD vegan? Has it been tested on animals?
Yes, it's vegan! And no, it hasn't been tested on animals!

Is MOOD FOOD packaging BPA free/recyclable?
Yes! Our bottle and cap are 100% recyclable. The bottle is PET 1, which is widely recyclable, and the cap is PP 5, which is recyclable in most places. In some states, you might have to separate the cap from the bottle to recycle both!

Does MOOD FOOD contain drugs?
Nope! No drugs here. Just a blend of plant extracts, adaptogens and time-tested homeopathic herbs.

What makes MEGASHADE breakout-fighting?
MGS is formulated with soothing Niacinamide, antimicrobial Tea Tree and Aloe Vera and redness-reducing Colloidal oatmeal to fight breakouts while fighting harsh UV rays!

Wait, so MEGASHADE is a sunscreen serum?
That's right! We formulated MGS to sink easily into skin and blend seamlessly. This means no white cast or greasiness and makes it a perfect makeup primer.

What do you mean when you say broad-spectrum protection?
Broad-spectrum covers both UVA and UVB rays (as opposed to just one). UVA = Protects against the aging rays (let's just quickly note that aging is NOT a dirty word. UVB = protects against the burning rays. MEGASHADE deflects and blocks both types of rays for comprehensive sun protection.

I have sensitive, acne-prone skin. Is MEGASHADE safe for me?
MEGASHADE has been formulated and tested to be 100% non-comedogenic, meaning it is perfect for sensitive, acne-prone skin.

Why is MEGASHADE a chemical mineral hybrid? What is that even?
Chemical and mineral actives work in different ways — while mineral filters deflect UV rays, chemical absorb the rays and turn them into heat. With a mineral-chemical hybrid formulation, MEGASHADE equips your skin with this dual-barrier protection, permitting zero harmful rays to penetrate your excellent face!

Does MEGASHADE contain any nasty ingredients I need to be aware of?
No! To elaborate, MEGASHADE is formulated without Oxybenzone, a chemical filter that can be mega-irritating. The FDA is also currently evaluating whether or not it causes hormonal disturbances when absorbed by the skin. While studies are still inconclusive, we have decided to formulate without Oxybenzone.

What about Octinoxate? I've heard things.
Octinoxate has been repeatedly proven as a safe chemical sunscreen despite any rumors floating around! A handful of studies have gained traction in recent times alleging that octinoxate is harmful when used as a sunscreen, but here's the thing: those 'studies' either use a concentration of octinoxate that far, far exceeds the amount a human would apply (even overtime), or, have utilized animals as testing subjects and fed them octinoxate rather than applying it for transdermal absorption. These are irrelevant conditions for undertaking such studies, and so octinoxate is regarded as safe when used as a sunscreen, and has not been ruled otherwise by the Food and Drugs Association (FDA).

We formulated MEGASHADE with octinoxate for two main reasons. 1) It applies smoothly: Chemical sunscreens, in general, have a lighter texture than mineral sunscreens. Formulas containing octinoxate apply smoothly and evenly and are easy to layer under makeup.
2. Leaves no white cast: Sunscreens containing octinoxate have less chance of leaving a white cast on the skin than mineral sunscreens.

SPF 50 seems high. Do I really need that level of protection?
Skin cancer is the most preventable form of cancer, and using a high quality broad-spectrum SPF is the key to that prevention. skincancer.org say "The SPF number tells you how long the sun’s UV radiation would take to redden your skin when using the product exactly as directed versus the amount of time without any sunscreen. So ideally, with SPF 30 it would take you 30 times longer to burn than if you weren’t wearing sunscreen.

An SPF 30 allows about 3 percent of UVB rays to hit your skin. An SPF of 50 allows about 2 percent of those rays through. That may seem like a small difference until you realize that the SPF 30 is allowing 50 percent more UV radiation onto your skin."

Does MEGASHADE leave a chalky white cast?
MEGASHADE has been formulated with actives to leave your skin protected without the chalky white cast other sunscreens may leave you with.

I'm pregnant or breastfeeding. Is MEGASHADE safe for me?

We recommend consulting with our Doctor when starting any new skincare routine.

Can I wear MEGASHADE under makeup?
MEGASHADE has a silky serum finish that leaves your skin dewy. It's also the base your face needs prior to makeup! A little tacky and a lot silky, MEGASHADE helps foundation blend and hold its position.

Do I need to reapply MEGASHADE?
Yes! One and done simply will not do. You should reapply every 2 hours, especially when swimming or sweating.

Can I reapply MEGASHADE on top of makeup?
Our priority is you reapplying MEGASHADE every 3 hours to ensure you’re protected as you move through your day. Will your makeup stay intact with MEGASHADE layered over? No guarantees! Should you do it anyway? Yes!

Will MEGASHADE protect me from hyperpigmentation?
Sun exposure worsens any kind of dark spots or hyperpigmentation. MEGASHADE is high in antioxidants and potent brighteners like Vitamin C,so while it's protecting you from UV rays it's also protecting your skin from hyperpigmentation forming or worsening.

Which ingredients are brightening?
Kakadu Plum is an Australian native with the highest known plant source of Vitamin C. Vitamin C is an antioxidant and brightening agent that uplifts dull skin and fights free radicals.

Is MEGASHADE reef-safe?
MEGASHADE is unlike classic beach bag sunscreens that are thick and leave a white cast—we formulated it for every day urban use, with active ingredients to boost your skincare routine. It is also not water-resistant, so if you’re doing a lot of swimming, it may not be the best choice for you! With that said, due to the presence of Octinoxate (7.5%), MEGASHADE cannot technically be considered reef-safe (we've formulated with Octinoxate as it blends seamlessly, lending a beautifully dewy finish). It's worth noting that the terms “reef-safe” and “reef-friendly” aren’t regulated meaning there is no agreed-upon definition.

If we are to examine the available testing that does exist around reef-safe sunscreens, research reveals that all sunscreen filters, including the notoriously considered "safe" minerals zinc oxide and titanium oxide (uncoated and nano-size i.e. of less than 35 nanometers in diameter), gather in our oceans and may overtime, impact the world's beautiful reefs. If you are concerned with the presence of Octinoxate in MEGASHADE, we do not recommend wearing it while swimming, especially since it is not water resistant.

Is it true that sunscreen is effective against the *signs of aging*?
We don’t like to say anti-aging, because that connotes negativity and aging is a beautiful process! However, chemical and mineral sunscreens block harmful UV rays, while ceramide NG + hyaluronic acid boost skin “bounce” to keep skin supple + plump, thereby preventing skin degradation.

Should I wear MEGASHADE when it's cloudy or raining?
You absolutely should! You should even wear it while sitting by a sunny window. UV rays are crafty! They can penetrate your skin through clouds and through windows. Rain, hail, shine or cloud—MEGASHADE is non-negotiable!

Is it water resistant?
MEGASHADE is not water resistant! After swimming or profuse sweating, always reapply :)

Is MEGASHADE fragranced?
Nope! No fragrances here.

Does the presence of tea tree make MEGASHADE fragranced?
We have formulated with a low percentage (0.02%) of tea tree, just enough to have an antibacterial effect on your breakouts, while giving off no fragrance and being non-irritating :) 

Is MEGASHADE tested on animals?
Definitely not!

I occasionally get rosacea flare ups. Can I still use this sunscreen?
MEGASHADE is formulated especially for sensitive and breakout-prone skin, including rosacea!

If MEGASHADE is a serum, does that mean it goes on before my moisturizer + oils? Or after?
MEGASHADE has a serum-like finish but its primary job is fighting UV rays and protecting your excellent face from the sun's harsh rays! It should be applied as your very last skincare step, after your serums and before makeup. However! Since it's packed with skincare ingredients that might appear in your day serums (Vitamin C, Ferulic Acid, Niacinamide and more), MEGASHADE also doubles as a potent day serum that brightens and antioxidizes while fighting breakouts and dark spots, so you may not need your normal day serum.

Is this sunscreen vegan?MEGASHADE is a vegan sunscreen and has absolutely not been tested on animals.

Is this safe to use on my kids?
We recommend using a mineral (physical) sunscreen without the presence of chemical filters on your kiddos' gentle skin.

First things first, what exactly is BLUR POTION?
BLUR POTION is a drug-free, dermatologically formulated supplement proven to fade and blur all forms of hyperpigmentation and UV damage—including melasma and age spots—from the inside out.

What are BLUR POTION's ingredients?
The antioxidant-rich blend of skin-reviving nutrients and plant extracts includes active ingredients: Oligopin (Maritime pine bark extract), Grape seed extract (proanthocyanidins), Vitamin A (as beta-carotene), Vitamin E (as d-alpha-tocopheryl succinate) and Lutein and Zeaxanthin (both from Aztec marigold flower extract).

Inactive ingredients are: Hypromellose, rice flour, magnesium stearate, and silica.

I have dark spots leftover from acne. Is BLUR POTON going to work for me?
BP's clinically tested antioxidants work to fade all forms of hyperpigmentation, post-acne dark spots included. Best results are experienced at around the 90 day mark, so sticking with the protocol is central to success! (Also, make sure to apply a broad-spectrum SPF while on the protocol, and every day afterwards, literally for the rest of your life! Every single day. Period.)

I've had hyperpigmentation for a pretty long time! Is it too "old" for BP to work on?
BP's clinically tested antioxidants work on both new and old hyperpigmentation. More historic discoloration may indeed take a bit longer to resolve than fresher instance. Be sure to stick to the protocol for 90 days minimum and diligently wear SPF protection daily so as to never undo your progress!

Will my pregnancy mask AKA melasma respond well to BLUR POTION?
BP has been formulated with powerful antioxidants, one being Oligopin, also known as french pine bark extract. This antioxidant in particular slows down the overproduction of melanin, helping to resolve all types of hyperpigmentation, including melasma. Make sure to stick with the protocol for 90 days minimum for best results! After that, it's recommended that users remain on the protocol to maintain results.

You guys are really serious about this sunscreen thing, huh?
Oh yes! We are so deeply serious about the sunscreen thing. Really!!! Please, for the love of everything that is good and precious in the world, wear a spectrum SPF while on the protocol, and every day afterwards, literally for the rest of your life! Every single day. Period. You don't want to undo any of your progress, and as blissful as vitamin D can be, please know that the sun is the biggest aggravator of any kind of hyperpigmentation.

I'm using HYPERFADE on my dark spots. Do I need BLUR POTION instead?
Great question! This all depends on how severe your hyperpigmentation is. If you have a few dark spots and that's it, HYPERFADE is the move for you; as it's a spot treatment. But if you are prone to discoloration and have more than a handful of stubborn dark spots, BLUR POTION is the product for you. For expedited fading, we recommend resolving hyperpigmentation from the inside as well as on the outside, so these two work well in tandem.

How exactly will BLUR POTION improve my sun sensitivity and tolerance to UV rays?
BP's powerful antioxidants have photoprotective properties. meaning once BP becomes acclimated to your body, it's able guard against free radical damage. (Free radicals develop as a result of exposure to the sun’s UV rays, and can cause skin damage.) With all this said, applying sunscreen along with the BLUR POTION protocol is the best way to sun-proof your skin.

How did you formulate BP and what proof points can you share?
We formulated BLUR POTION with dermatologists and skincare specialists who study diet and nutrition and the effects it has on skin health. Hundreds of scientific reports proving the efficacy of each ingredient were studied and used as proof points to inform our formulation. Third-party clinical trials have also been undertaken to prove efficacy and safety.

When will I see a difference?
Some of our customers have experienced great improvements within the first month, others in the second, but after being on the protocol for 90 days is when the full effects will be observed. Then, after the 90 day mark, maintenance is key.

Does BLUR POTION work on Black and brown skin too?
BLUR POTION's efficacy has been tested and proven effective across a broad cross section of skin types, including Black and brown skin. Most users, irrespective of skin color, observe pronounced results in hyperpigmentation fading at the three month mark. Of course, results vary person to person, and the biggest variable factor is how long you've had your hyperpigmentation. Longer varieties tend to be more stubborn, so may take longer than fresher ones. Routine is key!

I have acne. Will BP work for me?
SKIN DISCIPLINE is the supplement for you, rather than BLUR POTION. SD contains clincally proven ingredients that help to resolve mild to moderate acne. Our product is 100% drug-free and is a natural, less abrasive alternative to prescription medications. We'd love to offer you the code SD15 for 15% off your first bottle.

Is BP safe during pregnancy?
As always, if you have a medical condition or are taking prescription medications, we advise you consult with your doctor before beginning any new dietary supplement, including BLUR POTION.

How long does a bottle of BP last?
Each bottle contains 30 capsules (a 30-day supply). Be sure to subscribe so you never miss a day.

What kind of testing do you do? Results?
Each high quality BLUR POTION ingredient is rigorously tested to qualify its identity, purity, strength and composition, so you can be confident that what’s on the label is what’s in the capsules. We have performed numerous clinical tests for safety and efficacy with exceptionally positive results.

Is it gluten free?
BLUR POTION is gluten free.

Can I take this in combination with other supplements?
Always consult with your doctor if you have any concerns about supplement interactions or dosages.

Can I take BLUR POTION in combination with SKIN DISCIPLINE?
For anyone struggling with both all-over acne and hyperpigmentation, SKIN DISCIPLINE can absolutely be taken in tandem with BLUR POTION. There are no contraindications when it comes to these simultaneous protocols.

Are the concentrations of these vitamins really enough to have an impact?
The concentrations of each of our ingredients were carefully determined to with respects to how much the average person requires in order to optimize their skin. Not all of the included nutrients are capable of engendering skin improvements when taken at levels equivalent to100% of the Reference Daily Intake—some must be consumed at higher levels to be effective. It's also important to note that BLUR POTION has a cumulative effect and full acclimation takes place after 90 days on the protocol.

Are these safe if I'm allergic to soy?
Yes, BLUR POTION does not contain soy.

What is the bottle made of?
BLUR POTION is made using PETE1 plastic which the most readily recycable type of plastic.

Is this vitamin non-GMO?
Yes, it absolutely is.

How should I take the vitamins
Ideally as part of a routine, so you don't forget. With or without food is perfectly fine!

Do you test for heavy metals?
We do. Safety is one of our biggest priorities, and we test for heavy metals, pesticides and other foreign chemicals.

Can these be taken with prescription medication?
BP is a 100% drug-free dietary supplement and in a lot of cases are taken alongside prescription medication. That said, we do recommend you speak with your health practitioner first.

Where is it manufactured?
BLUR POTION is manufactured in New Jersey, USA, in a Good Manufacturing Practices (GMP) certified facility. GMP are a set of guidelines outlining a system of manufacturing processes and procedures which gives you the assurance that BP is produced in a sterile environment and that it contains exactly what is written on the label.

What if I miss a few days?
Just like exercising at the gym or eating healthily, consistency is key. BLUR POTION ingredients build up in your system overtime to bring your skin back to homeostasis, so taking SD daily for at least 3 months will optimize its benefits. Since it does have a cumulative effect in your system, you could miss a few days and resume the protocol without adverse effects. That said, try not to miss it, just like you wouldn't miss your nightly cleanse and moisturize routine!

Can I take a loading dose when I get started or transition to a maintenance dose once I see results?
We don't recommend that. We recommend you stick to one-per-day and give your body (and cells) time to accumulate the ingredients over time rather than trying to frontload, After I see results, should I continue to take BP?We recommend staying the course to keep feeding your skin the nutrients it needs. After your skin reaches homeostasis, maintenance then becomes key.

Can I take antibiotics and BLUR POTION at the same time?
If you’ve been prescribed an antibiotic, please consult your doctor before using BLUR POTION or any other supplements during your course of antibiotics. Leading medical advice recommends that antibiotics be taken several hours apart from all other medications and supplements, including probiotics.

Are there risks of taking BLUR POTION with thyroid medication?
As always, if you have a medical condition or are taking prescription medications, we advise you consult with your doctor before beginning any new dietary supplement, including BLUR POTION. We may be risk-takers, but never when it comes to your health!

Is BP suitable for everyone?
BLUR POTION is suitable for most people from all walks of life. That said, if you are under the age of 18, pregnant or breastfeeding, or if you have a medical condition (or are taking medications), please consult with your physician before taking BLUR POTION.

Is this product vegan-riendly? Unfortunately we've had to resort to an excipient (an excipient is an inactive substance that serves as the vehicle for an active substance) that is non-vegan. The good news is, though, that the vegan version is slated for a July 2021 release—we've had to phase it in a littler later as it takes a lot longer to produce.

Why is BP so expensive?
We have used the best of the best ingredients in this product to ensure maximum efficacy in improving skin discoloration. Namely, we've used Oligopin (French Pine Bark Extract) which is difficult and expensive to source. But we used it for a reason, and your skin will love us for this!

What exactly is hydrocolloid? Is it proven to work?
Invented in the 1980s, hydrocolloid is an occlusive, moisture-retentive dressing material backed by innumerable clinical trials, proven to quickly and effectively extract impurities and moisture from pimples that dwell close to the skin’s surface, or have a visible head. It creates a moist environment to extract pimple goo and regenerate skin, fast. In a randomized double-blind trial, the NCBI found hydrocolloid improved redness, oiliness and sebum levels.

Who is FACE MAP for?
Anyone who regularly experiences clusters of surface zits rather than a single occasional whitehead. Anyone with oily, shiny, acne-prone skin looking to mattify and absorb oil.

Do I use all the pieces at once each time?
Only if you're experiencing breakouts and/or oiliness in all the areas! But FACE MAP was designed to allow you to use what you need, when and where you need it! Breaking out on your forehead and chin, but not your nose? Save the nose piece for another time, or cut to suit a different area on the face or body.

Does FACE MAP have microdarts?
Nope. No microdarts here. FACE MAP is made of a hydrocolloid base, with ingredients infused into its structure. Once FACE MAP envelopes your surface-level zit cluster, its hydrocolloid construction draws moisture to the surface, while salicylic acid, niacinamide, vitamin c and tea tree help to soothe the area and expedite skin regeneration.

How do I choose between FACE MAP, GOO GETTER, and KILLA?
FACE MAP is best for surface-level zit clusters and oily areas. Turn to KILLA if you need a cocktail of ingredients for zits burrowed down deep—its able to push actives into the source of the problem. Just like her big sister GOOGETTER, FACEMAP uses hydrocolloid to unclog pores, absorb excess oil and shine, extract pus from zits and flatten texture. What makes her unique is that FACE MAP is specially shaped for common breakout zones. She's built to hug the contours of your face where zits may cluster: like your forehead, nose, cheeks, and chin.

Is FACE MAP safe for teens?
Yup! FACEMAP is great for all ages. There are no harsh ingredients, only ones that help the hydrocolloid base in accelerating the life cycle of zits.

Is FACE MAP vegan?
100%.

That's a lot of patch. Do I really need all that?
FACE MAP is designed for those who deal with clustered spots. If you're dealing with a standalone zit, check out GOO GETTER or KILLA.

Can I reshape FM if a piece doesn't fit?
You can absolutely customize your path to clear by resizing the patch with clean scissors.

Can I use FM on zits that have been popped?
Yes. Ideally, you’ll apply FACE MAP to zit clusters with signs of a head and it will drain the contents. If it happens that you’ve popped some zits (everyone is guilty occasionally!), the patches will suck up any remaining goo and expedite your skin's regeneration journey.

Is FACE MAP sustainable?
The hydrocolloid patches themselves are biodegradable, as is the outer box, however the polyester release liner (plastic sheet) is not.

Where was FACE MAP produced?
As with many of our products, GOO GETTER was conceived in Australia, raised in New York, and formulated and produced in the skincare capital of the world: Korea.

How many times can I use FACE MAP on one zit cluster?
You can consecutively patch in the same area until you are satisfied with extraction levels! We just recommend 24 hours in between applications and moisturizing post-removal.

Does FACE MAP contain any nasty ingredients I should know about?
No way! You'll be delighted to hear that all of GOO GETTER's ingredients are proven to be non-irritating, are not derived from animal products and are completely sulfate and paraben free.

I have sensitive skin. Can I still use FACE MAP?
Yes. FACE MAP was made with you in mind! It's perfect for people who need extraction, but may have skin that's inflamed or sensitive. For example, for those with raw skin from aggressive over-exfoliation or anti-spot treatments—FACE MAP can help their skin get back to its former glory.

What exactly are ‘self-dissolving microdarts’ and why do I care?
Okay, wow. What happened to easing in? Microdarts are the heroes of our products, actually. They dissolve within the epicenter of your pimple two hours after a KILLA is applied, flooding the heart of your zit with hard-working ingredients. 

What makes these any different from their much cheaper counterparts?
Most traditional zit patches—which we like a lot, btw—are super effective on surface level zits or those that have come to an obvious head, but they do unfortunately have limitations.

ZitSticka’s KILLA patch merges tech and skincare, and is embedded with 24 tiny (pain free!) microdarts containing salicylic acid, hyaluronic acid, niacinamide and oligopeptide-76. This harmonious potion of dermatologist-loved ingredients self-dissolves directly into the heart of a zit, targeting those newfound, early stage ones. Traditional patches are perhaps best suited to those zits that are at a head or almost a head.

Do the microdarts hurt?
KILLA’s self-dissolving microdarts don’t hurt—rather, they elicit a tingling sensation that’s kind of satisfying—a signal that something’s about to happen, you know? Consider the feeling a strong tickle or a gentle sting.

What are KILLA's ingredients?
The KILLA patch contains just five clean, efficacious, derm-loved ingredients.

Hyaluronic Acid: a moisture-magnet that acts as a conduit for the other ingredients to be carried into your zit.

Salicylic Acid: an efficacious exfoliant and dermatologist favorite. 

Niacinamide: (B3) helps to shrink the appearance of redness.

Oligopeptide-76: A fierce but gentle peptide that disrupts your zit's journey. 
Sodium Hydroxide: an inactive pH balancer.

Can I use KILLA with other products?
You can keep your regular routine so long as you don't layer KILLA over other products and formulations—it should always be applied to clean, dry skin.

Since the microdarts create microchannels into the skin, it should be used by itself and not in combination with any other topical products.

I have sensitive skin. Will ZitSticka’s ingredients and I get along?
KILLA is built upon a gentle hydrocolloid bandage base. KILLA patches are propelled by the ingredient Hyaluronic Acid, a naturally occurring substance in the skin that therefore presents a really low potential for skin reactions. However we do know that skin sensitivity varies person-to-person, so if you’re unsure, you could always patch test on the back of your hand before going in on your beautiful face.

What about animal testing?Gross. We can confirm that we absolutely do not test on animals; only on human men and women.

Who formulates your products?ZitSticka's products are formulated by scientists and compounding pharmacists who've been researching, trialling and testing zit-hating ingredients since, oh, before we were born probably. Wisdom. They’re a bit like Oprah, but for pimples, and without the free cars.

Who manufactures your products? 
KILLA's secret sauce is manufactured in Korea, the cosmetic capital of the world. Those guys are equipped with stupid amounts of skincare knowledge, and if innovation lives anywhere—it’s Korea.

I’m pregnant. Are ZitSticka’s ingredients safe for me?
While KILLA is made from just five simple and safe dermatologically backed ingredients, we recommend checking with your doctor before using KILLA during pregnancy.

Does KILLA contain preservatives? 
KILLA is free from preservatives or any ingredient designed to extend the life of a product.

How long should I leave a KILLA on for? 
No two zits are created equally, so this happens to be a rather layered answer.

Like we said, KILLA’s microdarts dissolve completely by the 2 hour mark, having deposited zit-hating ingredients into your pimple. They’re enclosed in your zit now; they’re working hard. Trust in that. However, you know what else ZitSticka is good for? Covering and protecting the drama site from bacteria. We recommend keeping it on until it feels flatter, overnight if possible, or even longer if your zit is particularly obnoxious.

What kind of zits does KILLA work best on?
The blind, unidentifiable, hard-to-reach ones that greet you first thing in the morning. The deep kind that pulse like a bass line. The early-stage, upcoming ones that previously left you helpless.

I have a skin condition at the moment. Is KILLA safe for me?We don't recommend using KILLA on any kind of open wound; whether that be a popped pimple or a scratch. To avoid infections, KILLA's microdarts should be applied to clean, dry skin.

Should I carry a KILLA with me in case one of those suckers turns up out of nowhere?
Yes! In fact, we recommend this. Each KILLA is individually packaged, making them the perfect (supremely hygienic) match for your purse/wallet/back pocket. Pass them around. Save a friend. Consider it shareable content for IRL zituations.

Can I wear KILLA out in public?You should. She was built for you to take care of your zit while you do your daily thing—apply a ZS in the AM, go to the gym, yoga, work and deal with your spot while covering it up. We’re all about creating public solidarity in the takedown of the zit—why melt later what you can melt now?

I’ve accidentally applied a KILLA onto the wrong area of my skin. Can I reuse it?
Unfortunately not. Once placed and pressed to the skin, the KILLA’s microdarts will have started to melt away, diluting their original sharpness. Soooo we’re sorry to report you’ll need to start fresh with a new ZitSticka…

Can I use KILLA with other products, such as ointments or oils?

A ZitSticka should be applied to fresh, clean skin that’s free of makeup.

Do I need to use a CLEANA swab prior to applying a KILLA?Each KILLA Kit includes individually wrapped active-soaked swabs (CLEANAs), which prime the site to best accept the ZitSticka. That said, if you happen to be on the go and without a CLEANA, a face that’s cleansed and towel-dried is a perfectly ideal compromise.

Is it safe to double patch?
We’re so glad you asked! Yep, it’s 200% safe. Because early-stage zits can run a broad gamut, some zituations—such as the blind mountain that emerges in the same place each month—will benefit handsomely from two consecutive KILLA applications.  

How conspicuous is a patch? I like to patch on weekdays during business hours.
Like your favorite after-dark dress, KILLA is semi-sheer. It’s almost transparent, but not quite. As such, a ZitSticka will appear very subtle against most skin tones—likely a lot subtler than the thing you’re looking to end.

Does KILLA have an expiration date?
Because ZitSticka products are formulated using real, high quality ingredients and zero preservatives, they do have a shelf life. When stored in a cool, dry place out of direct sunlight, KILLA patches will retain their integrity for 36 months when unopened. Once pouch for either cleaning swab or patch is opened, they should both be used immediately.

Can I wear a KILLA in the shower or swimming?
The integrity of the adhesive is best maintained on dry skin, to be quite honest. However, if you absolutely must shower (hello, hygiene) or take a thrilling dip in a body of water, your ZitSticka should still go the distance.

I've dropped the patch on the floor. Should I cut my losses? 
Uh-oh. As you watch the patch flutter to the floor, pray for a good outcome—this could go one of two ways.
1. The patch falls with the microdarts facing up. Great! You're good to apply! Hygiene has been retained. All is well here.

2. The patch falls with the microdarts facing down. Oooh, gross. People have dragged their shoes in that exact spot! Please discard and start over.

Can HYPERFADE be used on sun spots or age?
Sun spots and age spots are two types of post-inflammatory hyperpigmentation, but HYPERFADE is specifically formulated to lighten and brighten the kind that occurs after a zit has run its course; the type of post-zit damage that is expressed as a dark spot on the skin.

My zit is alllllmost gone but still kinda there. Is it time to use HYPERFADE?
Alllmost gone' sounds like you're almost ready! But... not quite. We want your zit to be 100%, fully, certifiably gone with no semblance of a wound or an active zit before applying HYPERFADE. This will ensure no further damage to your skin, and will set your spot up for optimum fading.

My pimple is deflated and virtually gone. Is it time to use HYPERFADE?
If, by that, you mean 'fully gone and now completely inactive' then YES. If there are still signs that your zit has not fully run its course, though, please do not apply HYPERFADE, and instead wait until the active phase is completely over, and some residual damage remains.

I have this dark spot from a zit I had awhile back. Will HYPERFADE work on it?
HYPERFADE has undergone extensive testing on both new instances of post-zit damage and more longstanding dark spots, and is efficacious for both. All cases are unique, and results and the time it takes to see results, will vary from dark spot to dark spot.

I am Black or brown skinned. Will HYPERFADE work well on my deeply colored dark spot?

As a general rule, HYPERFADE's results—as with all our products—will vary person to person, dark spot to dark spot. This accounts for variances in color of post-zit damage as it relates to both skin color and ethnicity (and the idiosyncrasies of melanin levels), but also things like the length of time the dark spot has been present, whether or not the person's dark spot has been accentuated further by the sun and other such factors.

Will the microdarts in HYPERFADE cause more damage to the post-zit area?
No! Provided you apply HYPERFADE to an area that's completely inactive (not a zit that's still running its course) HYPERFADE's microdarts pose no risk of damaging your skin. The microdarts are made from 9 lightening and brightening ingredients that we shaped into tiny microstructures and layered onto the patch. HYPERFADE and all of our patches have been tested to ensure compatibility with all skin types, including sensitive skin.

What's the maximum amount of times I should apply consecutive HYPERFADE patches? 
There's no cut-off or quota when it comes to applications, but keep a 2-3 day gap between any application.

My post-zit damage faded after a few uses. Do I have to complete the 4-patch courseNope! Once you're happy with the results, you can stop patching. Just remember to use a broad spectrum SPF after you've faded your dark spot, to ensure UV rays keep it faded :)

Will HYPERFADE work for freckles or moles? We're sorry to say it won't. HYPERFADE is specifically formulated for post-zit damage only! And for the record: Freckles and moles are very cute.

My skin feels inflamed or irritated after using HYPERFADE. Is this normal?
Ouch—we're sorry to hear that. Please discontinue use immediately, seek the advice of a medical practitioner if required, and reach out to us at support@zitsticka.com so we can best help you navigate what went wrong.

I'm pregnant. Can I use HYPERFADE?
As ever, when commencing a new skincare regime with new ingredients, we would suggest speaking with your doctor first.

Why do I have to wait three days between each application of HYPERFADE?

The ingredients in each HYPERFADE patch have powerful lightening and brightening effects over a 48-72 hour period post application, so it's important to let the ingredients do their thing over that period before the next patch application.

My dark spot hasn't faded after the recommended 4-patch application across 2 weeks.
If the spot hasn't lightened to satisfaction, feel free to use another set (4-patch application over 2 weeks) for continued fade.

Because KILLA is for deep, blind zits, will HYPERFADE only work on dark spots caused by the same kind of zit?
HYPERFADE's ingredients work on all types of hyperpigmentation, including PIH (post-inflammatory hyperpigmentation) as well as other forms such as sun spots and age spots. You can use HYPERFADE patches before the dark spot becomes a thing (right after a wound has healed over) or on an existing dark spot.

Do I need to prime my skin before applying a HYPERFADE patch?
HYPERFADE should be applied to clean, dry skin right after using your usual cleanser.

How will HYPERFADE fit into my skincare routine?
We recommend cleansing as normal before applying a HYPERFADE patch to completely clean, dry skin. Once in place, you can apply serums, oils, moisturizers—whatever is in your regular routine—around the patch, not on it, to ensure its proper adhesion.

Can I wear HYPERFADE outside during the day?
Absolutely! But as always—and we know you do this because you're a responsible person—apply a broad-spectrum SPF around (never on top of) the patch. You'll want to always continue this SPF diligence following your applications so as to ensure your dark spot retains its lighter tone.

Will HYPERFADE impact, negate or dilute other ingredients in my skincare regime?

HYPERFADE contains chemical exfoliants (acids) that help to expedite cell turnover. We therefore recommend you don't use other products containing retinoids, AHAs and BHAs—on the area you used HYPERFADE— within 48 hours of removing the patch. It's entirely safe to use those things on the skin surrounding, though! And, as ever, broad-spectrum SPF! Even when it's cloudy! 

How long will my spot remain lighter? HYPERFADE results in lasting lightening and brightening, and your skin will remain the same tone so long as you consistently use broad-spectrum SPF and practice responsible, sun-safe behavior, like minimizing direct sun exposure to your skin.

Who was PRESS REFRESH designed for?
PRESS REFRESH was designed for anyone with minor congestion or acne-prone skin, or anyone wanting a level-up from standard sheet masks which tend not to focus on multi-exfoliation and easing breakouts.

Does PRESS REFRESH contain any nasty ingredients I should know about?
You'll be delighted to hear that all of PRESS REFRESH's ingredients are proven to be non-irritating, are not derived from animal products and are completely sulfate and paraben free.

Is PRESS REFRESH vegan?
Absolutely yes. Our hydrogel is sourced from Ceratonia Siliqua Gum and Chondrus Crispus Extract, and is thus plant-derived.

I use acids in the evening. Can I still use PRESS REFRESH?
We don't recommend using your usual chemical exfoliants or acids on the same day as PRESS REFRESH. PRESS REFRESH contains its own handpicked blend of acids that work to unclog pores and exfoliate skin, but your skin needs a break in between acid applications to ensure your moisture barrier remains resilient. Overexposure to chemical exfoliants or acids can result in flaking or irritation.

What is the best time to use PRESS REFRESH?
The optimal time to use PRESS REFRESH is at night, after cleansing and drying your face as normal. There are a couple of reasons for this. 1). Exfoliating acids like those in PRESS REFRESH—while being incredibly efficient at sloughing away dead skin cells and delving beneath the surface to unclog pores—can make skin sensitive to sunlight, making nighttime use safer; 2). Your skin does its best repairing at night while you sleep. This is because melatonin, known for its antioxidant and anti-ageing capabilities, is produced at night. Levels of the stress hormone cortisol decline while you're asleep, which helps skin repair daytime damage.

Is there any after-care I should know about?
A broad-spectrum SPF on your face! Don't dream of leaving home without wearing one, applied liberally. Don't even dream of sitting indoors near a sunny window without wearing one, for that matter. Even if you're not using PRESS REFRESH or other acids, the SPF thing still applies! SPF!!!! :)

I have sensitive skin. Will I react to PRESS REFRESH?
PRESS REFRESH is safe for all skin types. The inclusion of several chemical exfoliants can have a ([pleasant!) tingling effect on any skin, sensitive or not, that isn't acclimated to acids, because PRESS REFRESH's acids get to work at and beneath the surface of your skin. You should not, however, feel any burning or pain at any point during masking. If you do experience discomfort, remove the mask immediately, rinse your face and apply a fragrance-free moisturizer.

How does PRESS REFRESH fit into my regular routine?
We recommend using PRESS REFRESH 2-3 times per week, as an in-between-your-routine superboost. We don't advise using PRESS REFRESH on the same days you are using other chemical exfoliants or retinoids/vitamin A, as those concurrent applications may be too irritating, given their actions of below-the-surface exfoliation and accelerating cell turnover. Use before bedtime after cleansing and patting skin dry.

Does PRESS REFRESH contain fragrance or colorants?
Synthetic colorants don't feature in PRESS REFRESH, however graphene powder is composed of carbon molecules which have their own naturally occurring color. The gentle, subtle fragrance in PRESS REFRESH has been tested on various skin types and holds up as being non-irritating.

Most sheet masks tend to just leave my skin a bit moisturized but not much else. How is this one any different?
We are huge fans of masking and self-care, particularly the rituals we perform after a long day! One thing we felt was lacking from our sheet mask routines? A concentrated focus on fighting acne. We felt self-care needed to care more about acne. Sorry for rambling, but yup, PRESS REFRESH is pretty different to most standard sheet masks; formulated specifically for acne and textured skin, rather than affording short-lived dewiness and hydration :-)

Where was PRESS REFRESH formulated and produced?
As with all our products, PRESS REFRESH was formulated and produced in the skincare capital of the world: Korea.

Can you tell me more about the heat / infrared conductivity in PRESS REFRESH?
CertainlThe delivery system behind each PRESS REFRESH sheet mask is its graphene powder—tiny carbon molecules that are infused within the mesh-net layer (which is built into the middle of the hydrogel material of each sheet mask). Carbon powder has the same far infrared emissions as your skin, increasing the skin’s conductivity and cell metabolism for optimal absorptions of the mask's ingredients.

Is my face supposed to tingle while wearing PRESS REFRESH? Should I remove it if so?
Some light (satisfying! fizzy!) tingling is perfectly normal—particularly if you're a newcomer to chemical exfoliants—as PRESS REFRESH's acids get to work at and beneath the surface of your skin. You should not, however, feel any burning or pain at any point during masking. If you do experience discomfort, remove the mask immediately, rinse your face and apply a fragrance-free moisturizer.

What is the difference between regular sheet masks and hydrogel?
A hydrogel mask merges acids and serums with gelatin, which gives it a jelly feeling and a cooling effect, also helping the mask to stay put on your face. A hydrogel mask is skilled at locking moisture inside the mask and delivering ingredients deeper into the skin's layers, compared to a regular sheet mask.

Does PERSS REFRESH contain microdarts like your patches?
Nope! No microdarts here. If you're looking for that satisfying prickling feeling, you won't be too mad about PRESS REFRESH: The exfoliants within elicit a nice tingling sensation!

Does GOO GETTER have microdarts like KILLA and HYPERFADE?
Nope! GOO GETTER is made of a hydrocolloid base, with ingredients infused into its structure. Once GOO GETTER envelopes your surface-level zit, its hydroclloid construction draws moisture to the surface, while salicylic acid, niacinamide, vitamin c and tea tree help to soothe the area and expedite the healing process.

How does GOO GETTER differ from other hydrocolloid patches that are much cheaper?
Many hydrocolloid patches are without infused ingredients, but ZitSticka has impregnated each GOO GETTER patch with exfoliating, fuss-fighting ingredients like niacinamide,salicylic acid, vitamin c and tea tree, for an added superboost.

What exactly is hydrocolloid? Is it proven to work?
Invented in the 1980s, hydrocolloid is an occlusive, moisture-retentive dressing material backed by innumerable clinical trials, proven to quickly and effectively extract impurities and moisture from pimples that dwell close to the skin’s surface, or have a visible head. It creates a moist environment to extract pimple goo and regenerate skin, fast. In a randomized double-blind trial, the NCBI found hydrocolloid improved redness, oiliness and sebum levels.
Many hydrocolloid patches are without infused ingredients, but ZitSticka has impregnated each GOO GETTER patch with exfoliating, fuss-fighting ingredients like niacinamide,salicylic acid, vitamin c and tea tree, for an added superboost.

What kind of zit is GOO GETTER for?
GOO GETTER was specifically designed the superficial kind—either one with a visibe head, or one that will eventually become a whitehead. So long as your zit is at surface-level and not a deeply brewing, underground kind (that's what KILLA is for) it's an ideal candidate for GG.

Can I use GOO GETTER on a zit that's been popped?
Ideally, you’ll apply it to a zit with signs of a head and it will drain its contents. If it happens that you’ve popped a zit (everyone is guilty occasionally!), the patch will suck up any remaining goo.

How does GOO GETTER work to speed up skin regeneration?
Each hydrocolloid patch acts as a second layer of skin, tricking the brain into thinking there’s a scab, and as a result, accelerating the healing process of the affected area.

Does GOO GETTER contain fragrance or colorants?
None of those here!

Is GOO GETTER vegan?
Absolutely yes.

Is GOO GETTER a sustainable product?
Yup! GOO GETTER’s hydrocolloid is biodegradable.

Does GOO GETTER contain any nasty ingredients I should know about?
You'll be delighted to hear that all of GOO GETTER's ingredients are proven to be non-irritating, are not derived from animal products and are completely sulfate and paraben free.

Where was GOO GETTER formulated and produced?
As with most our products, GOO GETTER was formulated and produced in the skincare capital of the world: Korea.

How long before I will see results from GOO GETTER? Results vary zit to zit, depending where its at in its life-cycle, but most people see a significant reduction in size and color of their pimple overnight!

Is GOO GETTER waterproof?
Yes! We don't recommend deep-sea diving while wearing GG, but certainly she was built to stand the test of time during your shower, or if you get caught in the rain (romantic or tragic, depending on who you are).

Why is the size smaller than other hydrocolloid patches?
The size of each GOO GETTER patch was carefully measured and cut to fit all zits, whether small or big, without the excess dressing that typically causes peeling up due to overlapping on things like the lip, nose and other uneven contours. They're not big, they're not small, they're in the middle to meet any zit size.

How many can I use on the same zit?
The patch has been built so that you can use as many as you need on the same zit without any skin irritability issues. That said, each patch should be used for 6-8 hours to get the most out of each.

Can I put makeup over it?
Yes, this is okay to do!

Who was PORE VAC designed for?
PORE VAC was designed for anyone with blackheads, oily skin, clogged pores and texture, acne-rosacea, and active breakouts.

Does PORE VAC contain any nasty ingredients I should know about?
Don't fret, friend—PORE VAC's ingredients are proven to be non-irritating, are not derived from animals and are completely sulfate and paraben free.

Is PORE VAC vegan?
Yup!! It's also cruelty free, and we would certainly never dream of testing it on animals.

How many times per week should I use PORE VAC?
We recommend using PORE VAC 3x a week as part of your regular routine. With use overtime, PORE VAC is able to block breakouts and buildup from forming to keep your skin consistently clear. Use as a full face or T-zone mask, or dab onto single spots.

Sulfur sounds intense! Should I be worried?
Sulfur is a powerful ingredient, but the concentration in PORE VAC has safe for all skin types including sensitive skin! It has antimicrobial qualities, and helps promote the loosening and shedding of old skin for fresher, newer skin to take its place. Sulfur fights current and future breakouts.

What is the best time to use PORE VAC?
Use PORE VAC any time your skin feels congested, textured or needs a deep clean!

I have sensitive skin. Will I react to PORE VAC?
PORE VAC was made to be friendly on all skin types, including you sensitive sweeties.

Does PORE VAC contain fragrance? No synthetic fragrance, PEGs or silicone here. We have formulated PORE VAC with natural orange oil, however, which gives it a subtle, fresh scent.

Most clay masks tend to just leave my skin dry. How is this one any different?
Rather than stripping the skin, PORE VAC nourishes and replenishes moisture with ingredients like jojoba esters and niacinamide to soothe and hydrate.

Why clay?
Clay is one of the oldest known oily skin and acne-fighting ingredients around, and for a good reason. It's a major absorber, drawing out excess oil from your skin without drying.Can it treat active breakouts?PORE VAC has both antibacterial and antimicrobial ingredients—both of which are intended to treat active acne and soothe and ease irritation.

What is the difference between other clay masks and PORE VAC? PORE VAC blends mineral-rich clays, apple cider vinegar, salicylic acid and sulfur, this superstar mask draws impurities to the surface and absorbs excess oils. We also use two different types of clay, Kaolin and Bentonite, both anti-inflammatory and anti-bacterial. Crucially, PORE VAC is nourishing and skin-supportive—the addition of emollient jojoba means hydration is retained during and after the masking process and overdrying is prevented.

So, it can be used on single spots?
PORE VAC is a multi-use mask, so you have the freedom to choose whether you want to mask your whole face, your T-zone, or target single spots that need a little extra love!

What does acid-rich mean?
PORE VAC is made up of a blend of gentle AHAs and BHAs, which are gentle exfoliators designed to dislodge impurities and polish surface skin. We use salycilic acid, lactic acid, tartaric acid and malic acid to create a powerful non-stripping 'vaccum'.

Are your body products non-comedogenic (won't block my pores)?
They absolutely are (and they absolutely won't!)

Do your body products contain any nasty ingredients I need to be aware of?
SS and FF are both formulated without Parabens, Phthalates, Sulfates (SLS/SLES), Silicones, Petrochemicals, Drying Alcohols, Synthetic Dyes, Synthetic Fragrance, Coal Tar, Chemical Screens.

I occasionally get rosacea flare-ups or eczema. Can I still use these body products?
Our body products are formulated especially for sensitive and breakout-prone skin, including rosacea and eczema! However, FIZZ FOUNTAIN should not be used on active acne or any active flare-up—it's intended to block breakouts from forming. SILKSHAKE, however, is the perfect soother for all of these conditions.

Are your body products vegan?SILKSHAKE and FIZZ FOUNTAIN are vegan products and have absolutely not been tested on animals.

SILKSHAKE

What are pre/pro/postbiotics
Probiotics restore microbiome balance—AKA keeps nice bacteria in + mean bacteria out. Prebiotics are the food consumed by probiotics, *empowering* them to do their job properly. Postbiotics are produced during the fermentation process, these strengthen and thicken your skin barrier.

Why probiotics?
Probiotics applied topically promote a positive bacterial balance in the skin, and may improve skin conditions including acne, eczema and psoraisis.

What are OFA's?
Great question! Omega Fatty Acids are valuable fats, for your diet and your skin. OFA's reinforce and smooth the skin's service, increase hydration, and calm redness, inflammation and sensitivity.

Why tea tree oil?
Tea tree oil possesses antibacterial, anti-inflammatory, antiviral and antifungal properties, making it perfect for breakouts! It also smells super fresh, with rejuvenating qualities.

Isn't tea tree oil bad for your skin?
Tea tree oil—like many botanical oils—can be irritating for some, but it all depends on the concentration. SILKSHAKE is formulated with a low % of tea tree; enough to offer anitbacterial qualities and a subtle fragrance that isn't irritating for skin.

How often should I use SILKSHAKE?
SILKSHAKE should be used daily, with every shower.

Can I apply to my face?
Built for the body, these products have not been tested on faces. That said, we just *may* be developing a facial cleanser—watch this space ;)

What makes SS *worth it*?
Many body washes exist! This we know. But, few are designed specifically for acne-prone body skin, enriched with probiotics to balance your skin's delicate microbiome. SS has been formulated with the highest quality pre,
pro and postbiotics which work together to restore your moisture barrier, creating a canvas that makes it difficult for bad bacteria to proliferate.

Does this product have fragrance?
SS contains a low percentage of tea tree, which has a subtle, fresh scent.

FIZZ FOUNTAIN

Can I use FIZZ FOUNTAIN on active acne?
You're going to want to turn to SILKSHAKE for that! FF is more about getting ahead of breakouts, but when you have active breakouts, SILKSHAKE will calm them and restore microbiome balance to your skin.

What are physical exfoliants?
Physical exfoliants have a grain-like texture and literally slough away surface dead skin cells, physically.

What are chemical exfoliants?Chemical exfoliants like AHAs (lactic acid, glycolic acid) unglue dirt and grime on the skin's surface to—like physical exfoliants—refine the outermost layers of your skin. BHA like salicylic acid is able to travel deeper and exfoliate right inside the pore, unclogging dirt from within.

Are physical exfoliants not irritating for breakouts?
FIZZ FOUNTAIN has been formulated with superfine grains of pumice and bamboo powder, big enough
to exfoliate but fine enough to do it gently without producing microtears. With that said, FIZZ FOUNTAIN is a breakout-blocking product that helps you sidestep your next breakout. It shouldn't be used on active breakouts.

How often should I use FIZZ FOUNTAIN?
FIZZ FOUNTAIN should be used 2-3 times per week, ideally after using SILKSHAKE.

Can I apply to my face?
Built for the body, FIZZ FOUNTAIN has not been
tested on the facial area. Check out our range of patches and masks built precisely for your precious face.

What makes FF *worth it*?
Something that was starkly missing from our bathrooms was a body product formulated with AHAs, BHAs and physical exfoliants, designed to gently refine skin and block breakouts from forming. Most body scrubs on the market are either too harsh, risking microtears in the skin, or don't contain derm-backed chemical exfoliants like salicylic, glycolic and lactic acids, making them unable to unclog pores and refine texture. FIZZ FOUNTAIN's mashup of superfine physical exfoliants make it gentle, working in tandem with chemical exfoliants to unglue dirt and grime from pores and resurface your skin.

Does this product have fragrance?Just a lil bit of peppermint oil (0.5%) for a subtle freshness!

Are there microbeads in FIZZ FOUNTAIN?
FIZZ FOUNTAIN does not contain microbeads, only superfine grains of pumice and bamboo—both of these are dervied from nature.

Isn't peppermint oil bad for your skin?
Peppermint oil—like many botanical oils—can be irritating for some, but it all depends on the concentration. FIZZ FOUNTAIN is formulated with a low % of peppermint oil; enough to offer anitbacterial qualities and a subtle fragrance that isn't irritating for skin.

What kind of texture should I expect?
Expect a not-too-thin, not-to-goopy formula flecked with superfine granules. Easy to move around your body without losing too much down the drain!

How do I check on the status of my order?
There should be a very helpful email in your inbox to let you know we received your order—it’s from us!— and contains your order number. It can take a few days to process your order, but once its shipped you’ll receive a second email containing your tracking number; a clickable digit that transports you to the website of your local shipping service. They’ll have the particulars for you.

Does ZitSticka ship to Canada?
Yes! However, any order exceeding $20 USD may unfortunately be subject to import duties and fees, taxes and other charges. If your order attracts these additional charges, you (the buyer) are responsible for paying them in order for your package to clear customs. ZitSticka does not collect any duties and/or taxes and we can’t predict what your charges may be.

Once your order has shipped, we are unfortunately unable to refund any shipping costs incurred should you not accept the customs charges. 

Help! There’s a problem with my order. How do I get in touch?
Please send us a note to support@zitsticka.com right away! Our fulfillment team processes orders very quickly, but we will try our best to process your request!

How long does shipping take?
That depends! Typically orders placed with standard shipping within the US take 5-7 business days to arrive. If your order is heading to Canada, please allow 7-14 business days for delivery. International orders outside of Canada can take 20-25 business days to arrive. While things typically run smoothly, COVID-19 has impacted our delivery carriers across the board. Please bare with us during this truly bizarre time! As always, send us an email to support@zitsticka.com if you need help with your order.

Talk to me about exchanges and refunds.
That wasn’t actually a question but sure! Any non-faulty ZitSticka item can be refunded so long as it’s returned within 30 days of purchase. To qualify for a return/refund, your item must be unused and in the same condition that you received it, including all original packaging and accompanying material.
Unfortunately we do not offer refunds on opened or used products that aren't faulty, nor do we offer exchanges. Shipping costs are the responsibility of the customer and are non-refundable. Send us an email to support@zitsticka.com for return instructions. We require proof of return (this can be a shipping receipt or tracking link) in order to issue your refund.

My order was faulty. What are my options?
We're so sorry your items arrived in less-than-perfect condition. Please email support@zitsticka.com and upload 2-3 clear photos of the fault, indicating whether you'd prefer a replacement or refund. We'll get back to you shortly with a refund process, or send you out a brand new item.
We'll then email you when the refund has been processed OR when your replacement has been dispatched. We always do our best to resolve faulty tickets as quickly as possible! :-)

I added Route Package Protection to my order and I did not receive my shipment, what now?
You thought ahead and purchased insurance, how smart and savvy of you! There is an email in your inbox from Route that will walk you through the process, but you can also resolve your issue here: https://claims.route.com/. They'll get you set up with a replacement or a refund right away!

What shipping carriers do you use?
ZitSticka uses UPS, DHL and USPS We use DHL, USPS and UPS to deliver your order! We unfortunately are unable to specify a carrier for your order at this time.

How do I pause my account or skip my next order?
If you're going on vacation or need to take a break from your subscription for any reason, you can absolutely pause your account. From any page on zitsticka.com, click on the avatar icon in the top right hand corner (next to the bag icon) to access your account. If you have an active subscription, it will appear under the 'Subscription' header down the left-hand side. From there, you can pause or cancel your account at any time. 

How do I update my shipping and/or billing information?
You can update your shipping or billing info by visiting the 'Subscriptions' tab in your account on zitsticka.com.

When will my credit card or PayPal account be charged?
If you've setup a subscription-based account for SD, we'll charge your payment method immediately when you place your order. We'll then bill and ship your order every 28 days onwards to ensure your top-ups arrive on time each month.

When do I receive a fresh supply of SD?
If you signed up for an SD subscription account, we'll ship your refills every 28 days (unless you elect otherwise, via your account) to ensure your top-ups arrive on time each month. You can access all the particulars such as frequency, next charge date and price by visiting the 'Subscriptions' tab in your account on zitsticka.com.

How can I cancel my subscription?
You can cancel, pause or amend your subscription by visiting the 'Subscriptions' tab in your account on zitsticka.com. Effective from 6/26/2023, Zitsticka will require a minimum of two deliveries before subscription cancellation. If you're experiencing any difficulties, feel free to reach out to us at support@zitsticka.com; we'd be delighted to assist! 

Do I have to set up a subscription?
It's entirely up to you whether you set up a subscription for auto-charge and auto-fulfillment purposes. We'll say that we do recommend this avenue for two reasons: 1) Having a fresh supply of SD before your current supply is out—and never missing a day—is key to having success with the routine! 2) Full acclimation of the SKIN DISCIPLINE protocol can be observed after 3 months, so a single bottle will set you off in the right direction—but the consistency of routine is key! 

Do you store my credit card information?
If you signed up for a SKIN DISCIPLINE subscription account, we do keep your credit card information on file in order to process future payments. Ahead of each payment, you will receive an email confirming your upcoming charge. Be assured we take your safety, security and privacy very seriously, and we meet the highest set of security standards designed to ensure that we maintain a secure environment.

Can I receive my SD bi-monthly?
You can cancel, pause or amend your subscription by visiting the 'Subscriptions' tab in your account on zitsticka.com. If you're experiencing any difficulties, feel free to reach out to us at support@zitsticka.com; we'd be delighted to assist! 
What is the cutoff to change or skip a scheduled delivery?
Anytime before your next billing date, as your billing date informs your delivery date. You can change or skip a scheduled delivery by visiting the 'Subscriptions' tab in your account on zitsticka.com. If you're experiencing any difficulties, feel free to reach out to us at support@zitsticka.com; we'd be delighted to assist! 

OMG! You guys are doing a phenomenal job and I think you should know that. How do I get in touch?
Thank you! That is really very kind of you. Love letters can be authored in the 'Review' section, or you can tag us on instagram (@zitsticka) if you prefer.

Conversely, I'd like to hear from you less :( How do I unsubscribe from the mailing list?
You can unsubscribe from ZitSticka emails by scrolling to the button of them and clicking the 'unsubscribe' button. Follow the prompts and, voila! You're off the list :(

Which naughty, nasty ingredients do I need a heads up about?
You'll be pleased to hear that all ZitSticka products are free of parabens, sulphates, mineral oil, methylisothiazolinone, formaldehyde, benzalkonium chloride, coal tar, hydroquinone, triclosan, and triclocarban, mercury, oxybenzone and other harmful, unsavoury things. ZitSticka does not test on animals, nor do we pay others to do so. 

What's your stance on sustainability?
KILLA's box and pouches are made from paper and may be recycled. However our sticker and the cleaning swab will need to be disposed of and are unfortunately not biodegradable.

SKIN DISCIPLINE is made using PETE1 plastic which the most readily recyclable type of plastic.