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FAQs

What is Club Clear?
Club Clear is a matter of deep excitement for your skin! Specifically, Club Clear is our loyalty program designed to reward you for taking your skincare journey with us. Through the program, you’lll be eligible to earn ZitCoin whenever you engage with ZitSticka, be it making a purchase, leaving a review, or following us on social media.
How do I earn ZitCoin?
You can earn ZitCoin through the following: Sign Up: New customers who sign up for the program will be awarded 5 ZitCoin as a welcome gift! If you have an existing account, perfect—your purchases from September 2021 onward can be turned into ZitCoin! Unlock them on our rewards page. Purchases: All qualifying purchases earn ZitCoin for every dollar spent, whether a one-time purchase or a subscription purchase (1 ZitCoin per dollar spent on a non-subscription product and 2 ZitCoin per dollar spent on subscription purchase).(1) Birthday Rewards: Celebrate your birthday with a free gift (2) Reviews: Leave a product review on zitsticka.com for 5 ZitCoin(3) Two reviews per 30-day period are eligible for rewards. Reviews with Images: Leave a product review with a before/after image on zitsticka.com 30 days or more after purchasing the product. Once your review is verified, you will earn 7 ZitCoin(3) Social Sharing: Follow us on Instagram, Facebook, or TikTok for 3 ZitCoin(4) Start a new subscription: Start a new recurring subscription on zitsticka.com for 2 ZitCoin(5)
What do the tiers Skintern, Skinfluencer, Skintellectual mean?
The more you share your journey with us, the greater the rewards! Skintern (L1): 0-$124 spent per rolling year; Skinfluencer (L2): $125-$249 spent per rolling year; Skintellectual (L3): $250+ spent per rolling year. Tiers expire 12 months after their associated purchase. For example, if you make a purchase on September 1, 2021 that put you in the Skinfluencer tier, your tier status wouldn’t expire until September 2022 (unless you made more purchases within that period to keep your status Please refer to the table at the top for a summary of additional benefits available to our most active members.(5)
How do I redeem Deluxe + Sample Rewards?
When available to redeem, Deluxe + Sample rewards require users to be logged into their rewards account and check out with a minimum purchase of $1.
What if I already have a ZitSticka Account?
Perfect! You have automatically been enrolled in the Club Clear Rewards program. We structured the program to be effective retroactively from September 2021. Any purchases made since that date will be automatically reflected in your Club Clear account!
Who is Eligible for a Club Clear Account
You! Everyone! Just sign up for an account on our rewards page and start earning ZitCoin! Please note that only one account is allowed per customer.
How do I redeem ZitCoin?
Click the “Rewards” link in the top navigation bar or footer of any ZitSticka page to be taken to your Club Clear homepage (please remember to login!). There, you can choose to redeem your ZitCoin for coupons (in denominations of $5, $10, or $20) valid towards a future ZitSticka purchase. Redeem 50 ZitCoin for a $5 coupon, 100 ZitCoin for a $10 coupon and 200 ZitCoin for a $20 coupon. (6)
Do my ZitCoin ever expire?
​​Nope—your ZitCoin never expire! Just be sure you’re shopping with the same account/email each time.
How do I check how many ZitCoin I have?
Click the “Rewards” link on the top navigation bar or footer of any ZitSticka page and login to see how many ZitCoin you have accumulated.
Are shipping discounts available outside the US?
Unfortunately, our free shipping thresholds only apply to orders within the U.S. International rates will apply for those outside of the U.S.
Why can’t I add my free product to my cart?
Only non-subscription products qualify as freebies. You cannot add a free product to an order containing a subscription. Please remove your subscription item and add a non-subscription product to your cart in order to redeem your free product.
I just placed an order/ followed ZitSticka on social media but I don’t see the ZitCoin in my account.
Fret not! Sometimes it takes our system a few minutes to process and apply ZitCoin to your account. If you don’t see the ZitCoin in your account after 24 hours, please email us at support@zitsticka.com with your order number and we’ll take care of it for you!
What happens if my order is returned or canceled?
Any ZitCoin associated with that order will be deducted from your Club Clear account balance.
Why did my account balance go down?
If you recently made a return, this could affect your account balance.
I need help with my Club Clear Account!
Contact us at support@zitsticka.com with any questions or feedback!
Full Terms & Conditions
(1) The $ amount discounted using gift cards, credit codes or discount codes are not eligible to earn ZitCoin. Also, taxes and shipping charges are not eligible toward earning ZitCoin. (2) Customers must enter date of birth at least one (1) month prior to the first day of birth month to be eligible for gift. Gifts are determined by ZitSticka at regular intervals and can be in the form of a physical product or coupon. In order to be eligible, customer must be subscribed to ZitSticka emails AND add birthday when signing up for Club Clear. During the birthday month, customer will receive an email with information on the free gift and a link to shop through. Customer must shop through link to receive gift. Free gift can only be redeemed during birthday month. (3) Review rewards applies to two reviews per customer per month. Reviews are only eligible if accessed via the Okendo review email sent to you after each product purchase. Reviews left directly on our site and on products that have not been purchased on ZitSticka.com are not eligible. Review rewards with images are limited to a maximum of 6 reviews per customer and a maximum of 6 photo uploads with reviews per customer. Customer gives ZitSticka right to use before & after images in marketing materials (4) Please note that ZitCoin are only earned for the first follow, like or share on each platform. To have the follow applied to your account, please go to the “Rewards” link on the top navigation bar or bottom footer of any ZitSticka page and login to be taken to your Club Clear homepage. Social follows do not apply if completed directly through your social media account. (5) Subscription bonus applies to new subscription only. Prior to 4th recurring subscription order of an active subscription when at the Skintellectual tier, user will receive a coupon code that can be applied in advance to subscription account to make 4th subscription free. (6) Coupon code values limited to defined denominations. Limit of one coupon code redemption per purchase. A $5 coupon can only be used with a minimum purchase of $20, a $10 coupon can only be used with a minimum purchase of $40, and a $20 coupon can only be used with a minimum purchase of $65. ZitCoin are non-transferable, have no cash value (unless required by law) and cannot be exchanged, sold or returned. ZitSticka is not responsible for lost or stolen ZitCoin. ZitSticka is not responsible for any taxes incurred by customers. Terms and conditions are subject to change, alteration, substitution, or termination by ZitSticka in its sole discretion at any time.